Safe • Quality Checked • Parent Trusted
The Yellow Rose baby care logo

Got Questions?

Frequently Asked Questions

Everything parents ask us about baby food, baby care and baby health products, delivery across Sri Lanka, payments and returns.

Are The Yellow Rose baby food products organic?

expand_more

Yes — our baby food range is sourced from certified organic farms and undergoes strict quality checks before it reaches you.

Do you deliver baby products island-wide in Sri Lanka?

expand_more

Yes, we deliver across Sri Lanka. Orders are prepared promptly and dispatched to your chosen location.

What payment methods are supported?

expand_more

We currently support Cash on Delivery and bank transfer, whichever is more convenient for you.

How do I know which products suit my baby's age?

expand_more

Every product is labelled by stage (Newborn, 6+ Months, 12+ Months, Toddler) so you can shop confidently for your little one's exact stage.

What baby care and baby health products do you sell?

expand_more

We stock organic baby food and purées, baby snacks, gentle baby skincare and bath products, feeding accessories and everyday baby health & wellness essentials for newborns, infants and toddlers.

From what age can my baby start eating your baby food?

expand_more

Each product page shows the recommended stage, such as 6+ Months or 12+ Months. Always follow the age guidance on the pack and speak to your paediatrician before introducing new foods.

Is your baby skincare suitable for newborns and sensitive skin?

expand_more

Our skincare and bath range is chosen to be gentle on delicate skin, and newborn-friendly items are labelled with the Newborn stage. Check the ingredient list on the pack and do a patch test if your baby has very sensitive skin.

How long does delivery take?

expand_more

Orders are processed within 24 hours on business days. Estimated delivery is 1–2 business days in Colombo & Western Province, 2–4 business days to other major cities and 4–7 business days to remote or rural areas.

Can I return or exchange a product?

expand_more

If an item arrives damaged, defective or incorrect, contact us within 48 hours of delivery with your order number and photos and we will arrange a replacement, exchange or refund. Please read our Shipping & Returns policy for full details.

How can I track my order?

expand_more

Sign in to your account and open My Orders to see the live status of every order you have placed.

How do I contact The Yellow Rose?

expand_more

Use the contact form on our Contact page or email support@yellowrosebaby.com. We are based in Mount Lavinia, Sri Lanka.

Still need help?

Our team is happy to help with any question about your order or our baby products.