The Yellow Rose ("we", "us", "our") operates yellowrosebaby.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase. By using our site, you agree to the practices described here. If you do not agree, please discontinue use of our services.
1. Information We Collect
We collect information in the following ways:
- Account information: name, email address, phone number, and delivery address when you register or place an order.
- Order information: items purchased, order value, payment method (Cash on Delivery, bank transfer, or card), and delivery status.
- Payment slip uploads: for bank transfer orders, we store the slip image you upload for verification purposes only.
- Technical data: IP address, browser type, device information, and pages visited, collected automatically via cookies and similar technologies.
- Communications: messages you send us via email, WhatsApp, contact forms, or customer support channels.
2. How We Use Your Information
- Process and fulfil your orders, including delivery and payment verification.
- Send order confirmations, shipping updates, and delivery notifications.
- Respond to customer service inquiries and resolve disputes.
- Send marketing communications and newsletters, where you have opted in.
- Improve our website, products, and overall shopping experience.
- Detect, investigate, and prevent fraudulent transactions or abuse of our platform.
- Comply with legal obligations under Sri Lankan law.
5. Data Security
We implement reasonable technical and organizational measures — including encrypted connections (HTTPS), access controls, and secure password storage — to protect your personal data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data at any time, subject to record-keeping requirements for completed transactions.
7. Your Rights & Choices
- Access, correct, or update your personal information via your account settings.
- Request deletion of your account and personal data.
- Opt out of marketing emails at any time using the unsubscribe link.
- Request a copy of the data we hold about you by contacting us directly.
8. Children's Privacy
Our products are designed for babies and children, but our website and services are intended for use by parents, guardians, and adults. We do not knowingly collect personal information directly from children under 18. If you believe a child has provided us with personal data, please contact us so we can remove it.
9. Third-Party Links
Our website may contain links to third-party sites (e.g. social media platforms). We are not responsible for the privacy practices of these external sites, and we encourage you to review their privacy policies separately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated "Last updated" date. Continued use of our site after changes take effect constitutes your acceptance of the revised policy.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us at support@yellowrosebaby.com or visit our Contact page.