These Terms of Service ("Terms") govern your access to and use of yellowrosebaby.com (the "Site") operated by The Yellow Rose ("we", "us", "our"). By accessing the Site or placing an order, you agree to be bound by these Terms. Please read them carefully before using our services.
1. Acceptance of Terms
By browsing, registering an account, or placing an order on our Site, you confirm that you have read, understood, and agree to be legally bound by these Terms and our Privacy Policy. If you do not agree, please do not use our Site.
2. Eligibility
You must be at least 18 years old, or the age of majority in your jurisdiction, and have the legal capacity to enter into a binding contract to use our Site and place orders. If you are under 18, you may only use the Site under the supervision of a parent or legal guardian.
3. Account Registration
Some features require you to create an account. You agree to provide accurate, current, and complete information, and to keep your login credentials confidential. You are responsible for all activity that occurs under your account. Notify us immediately of any unauthorized use.
4. Products & Pricing
- We strive to ensure product descriptions, images, and pricing are accurate, but errors may occasionally occur. We reserve the right to correct any errors and to cancel orders arising from a pricing or listing mistake.
- Prices are listed in the currency shown on the Site and are subject to change without prior notice. The price charged is the price displayed at the time your order is placed.
- Product availability is not guaranteed until your order is confirmed. Out-of-stock items will be refunded or replaced at your choice.
5. Orders & Acceptance
Placing an order constitutes an offer to purchase. We reserve the right to accept, refuse, or cancel any order for reasons including but not limited to product unavailability, pricing errors, suspected fraud, or delivery restrictions. You will be notified if your order is cancelled or amended.
6. Payments
We accept the following payment methods:
- Cash on Delivery (COD), available in select delivery areas.
- Bank transfer, verified via a payment slip you upload after transferring funds to our provided account.
- Online card payments, processed securely through our third-party payment gateway.
Orders paid via bank transfer will only be processed after our team verifies your uploaded slip. We reserve the right to reject payment slips that cannot be verified and to cancel the associated order.
7. Shipping & Delivery
Delivery timelines, coverage areas, and charges are detailed on our Shipping & Returns page. Delivery estimates are not guaranteed and may be affected by factors outside our control, including courier delays, weather, or incorrect address information provided by the customer.
8. Returns & Cancellations
Our return, exchange, and cancellation policy is set out in full on our Shipping & Returns page. Please review it before placing an order, particularly regarding time-sensitive or perishable items such as baby food.
9. Acceptable Use
When using our Site, you agree not to:
- Use the Site for any unlawful purpose or in violation of these Terms.
- Attempt to gain unauthorized access to our systems, accounts, or data.
- Interfere with the security or proper functioning of the Site.
- Submit false, fraudulent, or misleading information, including fraudulent orders or payment slips.
- Scrape, copy, or republish our content without written permission.
10. Intellectual Property
All content on the Site — including text, graphics, logos, product images, and software — is owned by or licensed to The Yellow Rose and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our prior written consent.
11. Limitation of Liability
To the fullest extent permitted by law, The Yellow Rose shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or products purchased, including but not limited to delivery delays, product misuse, or third-party service failures. Our total liability for any claim shall not exceed the amount you paid for the relevant order.
12. Indemnification
You agree to indemnify and hold harmless The Yellow Rose, its employees, and affiliates from any claims, losses, or damages arising from your violation of these Terms or misuse of the Site.
13. Termination
We reserve the right to suspend or terminate your account and access to the Site at our discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.
14. Governing Law
These Terms are governed by and construed in accordance with the laws of the Democratic Socialist Republic of Sri Lanka. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.
15. Changes to These Terms
We may revise these Terms from time to time. Updated Terms will be posted on this page with a revised "Last updated" date. Continued use of the Site after changes take effect constitutes acceptance of the revised Terms.
16. Contact Us
Questions about these Terms can be sent to support@yellowrosebaby.com or via our Contact page.