We want every parcel from The Yellow Rose to arrive safely, quickly, and in perfect condition. This page explains how our shipping works, and what to do if you need to return, exchange, or cancel an order.
1. Delivery Areas
We currently deliver island-wide across Sri Lanka. Cash on Delivery (COD) is available in most areas; for remote or restricted locations, we may request bank transfer or online payment instead. If your address falls outside our standard delivery zone, our team will contact you to arrange alternative delivery options.
2. Delivery Times
| Area | Estimated Delivery |
|---|---|
| Colombo & Western Province | 1–2 business days |
| Other major cities | 2–4 business days |
| Remote / rural areas | 4–7 business days |
Orders are processed within 24 hours on business days (Monday–Saturday, excluding public holidays). Delivery times are estimates and may vary due to courier availability, weather, or regional access.
3. Shipping Charges
Shipping charges are calculated at checkout based on your delivery location and order weight. We periodically offer free shipping promotions for orders above a set value — any applicable threshold will be clearly displayed at checkout.
4. Order Tracking
Once your order is dispatched, you can track its status — Order Placed, Packing, Shipped, or Delivered — from the My Orders section of your account.
5. Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with your order number and photos of the item(s). We will arrange a free replacement, exchange, or full refund, depending on the issue and product availability.
6. Returns Policy
We accept returns within 7 days of delivery for eligible items, provided that:
- The item is unused, unopened, and in its original packaging.
- All tags, seals, and safety wraps remain intact.
- You provide proof of purchase (order number or receipt).
To start a return, contact our customer care team with your order details. We will guide you through pickup or drop-off arrangements.
7. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned once opened or used:
- Baby food, purées, formula, and other consumable/perishable products.
- Opened skincare, bath, or personal care items.
- Feeding bottles, teats, or pacifiers once unsealed.
- Undergarments and diapers/nappies.
- Items marked as "Final Sale" or purchased during clearance promotions.
8. Exchanges
Need a different size or variant? We're happy to exchange eligible, unused items within 7 days of delivery, subject to stock availability. If the replacement item costs more, we'll ask you to pay the difference; if it costs less, we'll refund the balance.
9. Refunds
Once we receive and inspect your returned item, we will notify you of the approval status. Approved refunds are processed within 5–7 business days to your original payment method (bank transfer refunds are sent to the account used for payment). Cash on Delivery orders will be refunded via bank transfer — we'll request your bank details at that time.
10. Order Cancellations
You may cancel an order free of charge as long as it has not yet been packed or dispatched. Once an order status changes to "Packing" or beyond, cancellation may no longer be possible — in that case, you may request a return once the item is delivered, subject to our returns policy above.
11. Contact Us
For any shipping, return, or order-related questions, reach out to us at support@yellowrosebaby.com, call +94 00 000 0000, or visit our Contact page.